Question 1

What are the delivery options?

Accepted Answer

We Ship using Royal Mail prices are:
Royal Mail second class singed for £4.45
Royal Mail first class next day signed for £5.45

Question 2

How can I return an item?

Accepted Answer

Repack your items, fill in the form Returns form
Returns address 5d woodstreet M24 4DH Middleton Manchester UK. We strongly advise to send back items using a tracked and signed delivery service. You'll get an email once we receive your returned item. You’ll receive your refund in up to 14 days! Make sure you check our returns policy before returning your items.

Question 3

Can I cancel my order?

Accepted Answer

To make sure you receive your order ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it. If something additional is needed asap such as a different size or colourway, please place a new order for this and return the unwanted items back to us.

Question 4

What is the return policy?

Accepted Answer

We gladly accept the return of unworn, unwashed, and undamaged items within 14 days after receiving date. Original tags must be attached. Unfortunately, we cannot issue a return for Gift Wrapping, Discounted or Final Sale items.

Question 5

Where can I find a returns form?

Accepted Answer

You can find a button to download a returns form at the bottom of this page or on the contact page.

Question 6

Can I exchange an item?

Accepted Answer

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

Question 7

How do I change the saved delivery address?

Accepted Answer

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

Question 8

How do I change my email address?

Accepted Answer

It's super simple! Just log into your account using your old email address and click on 'My Account' from here you can edit your email address. Once these changes have been made, hit update info and your changes will be saved!

Question 9

What is the Size guide?

Accepted Answer

The size guide is below each product on the pages.

Frequently asked questions